Customize this Outstanding Customer Service Representative Resume

Customize this Outstanding Customer Service Representative Resume Customize this Outstanding Customer Service Representative Resume Create Resume ObjectiveTo work for a company that supports my passion for technology, will allow me to increase my knowledge in the field, and allows me to grow and advance within.ExperienceDec 2004 â€" Jan 2006 Verizon Wireless Bellevue, WACustomer Service Representative § Researched and resolved billing and service equipment issues. § Provided info on new products and services. § Demonstrated my commitment to customer service by following up on calls and ensuring superior results. § Analyzed customer concerns and needs while balancing company revenue concerns.April 2003 â€" Dec 2004 Martinez Floor Installation Seattle, WAOffice Manager § Delegate Installation jobs to Floor Installers. § Scheduled and Planned Appointments for Detail Measuring and Installation. § Assisted Clients concerns and needs in all Issues by Taking All Inbound Calls. § Processed and filed Paperwork. § Responsible for all Materials Delivered to Office for Installation. § Data Entry.Dec 2000 â€" April 2003 Volt @ Microsoft Issaquah, WACustomer Service Representative § Provided quality customer phone support for various Microsoft products. § Provided quality customer Chat support for a pilot GSSChat Program. § Assisted customers in troubleshooting minor technical issues. § Trained new Customer Service Representatives. § Processed Refunds. § Continuous training when new software or hardware is released.Oct 1999 â€" Dec 2000 The Bon Marche Bellevue, WASales Associate § Managed an Area of Inventory § Excellent Knowledge of the company’s inventory, which increases sales. § Received 4 outstanding customer service awards. § Assisted clients in minor issues on Returns § Suggested new merchandise to increase sales also.Education1997 Victor Valley High School Victorville, CA § Graduated and Obtained High School DiplomaPresent Renton Technical College Renton, WA § Coursework in Network Computer Technology / 2nd Qtr. § Passed the A+ Hardware 220-301 § Scheduled to take A+ O.S. Exam on May 12th, 200 7Knowledge § PC Operating Systems and Computer Maintenance § Office and Internet Fundamentals § Basic Understanding of Networking § Basic Understanding of Windows 2003 ServerLab Experience § Tear-down and rebuild PC’s § Installing, Configuring, and Maintaining Windows XP Professional § Managing a Windows Server 2003 Environment § Active Directory,Customize Resume